Digital Product Design: Basics, Processes, Trends

Divami Design Labs
12 min readFeb 6, 2023


In today’s digital landscape, user experience is no longer a luxury; it’s a necessity. The pandemic has underscored this, accelerating peoples’ shift towards digital tools and amplifying demands that companies streamline their workflows and improve productivity.

Digital Product Design: Basics, Processes, Trends

To get the most out of digitalization, businesses must thoroughly understand UX and how it can be used to reach their goals. UX focuses on developing ways for people to accomplish tasks with ease while advancing the company’s goals. It covers every aspect of the customer’s interaction with the product, ranging from simple actions to complex ones.

That’s why creating an effective digital product design strategy is crucial. Such a strategy should align closely with the overarching goal of your business, helping you deliver optimal customer experiences and fostering long-term loyalty. To do so, there are specific steps you must take to create a successful UX strategy.

Understanding The Concept Of UX For A Digital Product

User Experience (UX) design is a process of creating digital products that give users valuable and intuitive experiences. It covers all aspects of the product experience, including marketing, design, accessibility, and performance. The goal is to provide answers to user pain points and needs.

User Interface (UI) is a key element of UX design; however, it’s just one part of a larger picture. A UX designer considers the entire product acquisition process — from acquisition to ownership, usage, and maintenance — to create an optimal user experience. Every user’s needs are unique, so there is no universal definition for a great user experience. Instead, it should be tailored according to an individual’s context and situation to provide maximum satisfaction with the product being used.

UX design seeks to provide users with an enjoyable, valuable experience while using a digital product. This means incorporating convenient features that help users achieve their goals quickly and efficiently. Additionally, UX design looks at ways to make the product easy to navigate and understand without being overly complicated.

Ultimately, UX design is about creating digital products that offer an optimal user experience — ensuring convenience, simplicity, completeness of features, aesthetic appeal, brand consistency, psychological motivation factors, and emotional resonance.

Why Is User Experience Design Critical For Your Digital Products?

A UX Design assists in aligning user experience goals with business objectives so that designers may make choices that benefit both sides. It also allows the organization and its customers to contribute more to the development process. Here is everything that makes UX indispensable to your digital product’s strategy:

1. Usability That Is Efficient

Gone are the days when people associated being basic with boredom. In fact, having efficient usability is paramount for a successful digital product.

From intuitive designs to seamless user experience, UX designers strive to make every step of using a digital product unobtrusive and effortless. They guide users through applications and websites, showing them precisely what’s offered to put their minds at ease. This requires careful consideration of various elements, such as aesthetics, branding, psychology, and emotion, that all come together to create an individualized product experience tailored for each user.

2. Dynamic User Participation

Achieving high user engagement is every product’s goal, and it doesn’t come easy. Luckily, there’s an answer to this problem: a well-crafted UX that employs various strategies that inspire users to take the desired actions.

UX designers strive to understand customer behavior to create interactive digital products tailored for each user. This means not only considering the design elements but also looking at how those elements affect user behavior and result in increased product usage. In other words, the key to boosting user engagement is finding ways to trigger user action through effective UX design.

3. Cost-Effective

Investing in UX design upfront is the key to creating a cost-effective and user-friendly digital product. It involves carefully selecting features, organizing user interactions, and conducting testing, and it also allows for avoiding costly patches or product redesigns after launch.

UX professionals consider user research to create engaging experiences tailored for each user. Furthermore, their expertise ensures that all elements are effectively interconnected to deliver a smooth end-to-end experience. As such, UX design is far less expensive than rectifying any issues post-launch — a preventative measure overall businesses can take advantage of now to save costs down the line.

4. Customer Retention

To keep customers coming back, ensuring they have a positive experience with your product is essential. UX design plays a crucial role in this — it’s a way to get inside the customer’s head and anticipate their needs. People who are satisfied with your product are likelier to stick around and even refer it to someone else.

Failing to cater to customers’ expectations can lead to lost business opportunities and negative word-of-mouth comments, which could damage your brand. Therefore, it’s worth investing the effort into ensuring that each user can easily navigate the product and achieve their desired outcome quickly and effortlessly.

5. Better Conversion Rates

When it comes to boosting conversion rates, UX design can make a world of difference. Through user research and evaluation, UX professionals identify the root cause of any issues and develop tailored solutions. By understanding customers’ goals and needs, they can create experiences that encourage them to complete their desired actions on the website.

Moreover, UX designers employ different approaches to target market assessment to determine the right mix of features and visual elements necessary to achieve the desired result. With their help, you can get a closer look at customer behavior patterns, informing your decisions and ultimately leading to improved conversion rates.

6. Exceptional Product

Standing out in today’s market can be a challenge. With an overwhelming number of applications, it’s essential to differentiate your product and make it desirable for users. UX professionals can help by getting to know the target audience — their requirements, expectations, and preferences.

This allows them to create an enjoyable user experience that meets these needs and stands out from the rest, ensuring customers will opt for your product over the competition. Consequently, building something unique and tailored to user demands is the key to success in the app industry.

7. Great Brand Experience

Brand awareness is an essential asset for any business, and great UX design is integral to this. When customers interact with your product, their experience can create a lasting impression — positive or negative.

By focusing on designing user-friendly products, you can offer a satisfying experience that users are likely to remember. This, in turn, will promote your brand as one associated with quality and reliability — an invaluable benefit for any company looking to excel in the digital landscape.

The UX Design Process For Digital Products

1. Assess Stakeholder Opinions

When creating a successful digital product, input from stakeholders is essential. During the UX design development stage, you need to have conversations that help identify your company’s objectives, vision, and principles — this will be vital for creating a solid foundation for the design process.

By engaging the right stakeholders with essential insights into what you’re trying to create, you can get valuable feedback informing decisions made during design development. Additionally, record any conversations and provide this information to UX designers for further research into customer requirements. Doing so will help ensure that all angles are covered when creating a compelling user experience.

2. User POV

User data is gathered and analyzed at the UX design development stage to determine intentions, preferences, and behaviors. As a result, product designers can better achieve their goals by creating user-friendly interfaces and responsive maps.

To give designers a view of the different types of users that may use the product, they develop ‘user profiles’ — a mix of several user types who are likely to have similar experiences while using the product. This data can provide insight into understanding how users think and behave in certain situations, which is particularly helpful during the creative process. By accurately representing user profiles, UX designers can create a more effective and personalized experience for each customer.

3. Set Objectives

To advance your business, it is vital to understand the industry’s current state. Start by creating achievable goals that reflect how you want your organization to be viewed and the impact you want it to have. For example, if you provide automated photo editing software, position yourself as a technical specialist offering an unparalleled solution.

Having measurable goals is essential for evaluating success. Whenever possible, these objectives should be concrete so that progress can effectively be tracked and monitored. The more specific the goal — the better idea you’ll have about how successful your efforts are in achieving them.

4. Establish Priorities

Uncovering your goals and objectives is an integral part of UX design. Start by exploring customer profiles to identify who you are designing for, as this will help inform the functionalities needed. This can range from design aesthetics, user interface, and customer usability.

By reducing the complexity of your app into fundamental components, it is easier to determine what is essential for customers and how to best fill a market niche. However, be aware that due to the complexities of the process, not all features may fit within the same application — choose those which add the most value instead.

5. Make Policies And Procedures

Implementing a comprehensive policy when developing UX can ensure all efforts are directed toward the desired goal. Such guidelines should cover scenarios such as forgotten passwords, user input decisions, and mobile-friendliness.

This last factor is particularly important to consider as we live in a world of smartphones; providing optimized experiences for these device users is key. Incorporating this into your policy framework ensures that every design choice adheres to the best UX practices for phones and other handheld devices.

6. Create An Information Architecture Plan

Crafting an information architecture plan is crucial when designing a user experience. A sitemap allows us to map the relationship between different web pages and the navigation needed to get around them. Designers must find the perfect balance of organization and structure, making it easy for users to discover their desired content. Additionally, organizing screens appropriately, with smooth transitions, is vital for providing a seamless UX experience. Once you have it all mapped out, you can start refining your design decisions accordingly!

7. Production Of Wireframes

Creating wireframes is an integral part of UX design. These graphics act as the skeleton for a product’s prototype and serve as the building blocks for the user experience. Tools such as Sketch, Figma, Axure, Adobe XD, and Balsamiq all provide comprehensive solutions that allow designers to produce aesthetically pleasing wireframes with a solid underlying structure. By utilizing these tools, you can be sure that your wireframe vision is brought to life!

8. Development Of Dynamic Prototypes

After creating your wireframe, the next step is to bring it into a dynamic prototype. Design tools like Photoshop and Illustrator make up the foundation of this process, providing the bridge between UI and UX. Teams are then responsible for completing the prototype and connecting it to development. All elements, such as buttons, images, and more, need to be taken into account before submission. Furthermore, more realistic prototypes may be crafted depending on team and tech capabilities, giving teams a platform from which ideas can flourish!

9. UX Model Evaluation

Evaluating and testing UX models is an essential step of the product development process. Design teams strive to achieve their desired outcomes while ensuring users receive an excellent experience. Moreover, user acceptance testing provides valuable insight into their target consumer’s needs, enabling them to observe and record user interaction with the application. Through verbal and non-verbal feedback, design teams are able to gather pertinent data, gauge user satisfaction levels, and detect any potential UX issues. This process allows teams to make informed decisions based on actual user behavior — making sure no stone is left unturned!

10. The Final Development Stage

The final step of the UX design process is all about putting together the pieces of the puzzle. With input from stakeholders and user feedback, designers can now review, revise and refine the project design — ensuring every detail is perfect for its big reveal! Although modifications may still be required in this seemingly recursive process, it offers designers one last opportunity to put their creative minds to work — ensuring that each product meets expectations and creates a seamless user experience.

11. Launch And Improve

Launching a product isn’t the end of the development cycle. In fact, the opposite could be argued — it is just the beginning. As tech advances, new technologies and processes come into play that may necessitate changes to UX design. Similarly, market shifts may call for modifications to meet user needs better. Therefore, having a flexible UX design system that can adapt to these changes is vital for success! In addition, it’s essential to keep an eye on the industry landscape and any new opportunities that arise. It is crucial in ensuring your product’s UX remain relevant and optimized for users old and new.

What Defines An Excellent UX Designer For Products?

Design differs from art. Artists need not be concerned with the views of others because the primary goal of art is to convey. The ideal UX designer, though, should be entrepreneurial. They should prefer soliciting feedback from people in addition to independently reviewing their designs.

Thus, the best UX designers seek out other people’s opinions and take precautions to prevent any mistake that can make the user experience unpleasant.

Each person’s perception of the user experience is unique. Comprehending other people’s thoughts is integral to the user experience design process. You must possess the humility to be receptive to the advice and criticism of others.

There are innumerable factors in every given UX design, making them all unique. UX designers fiddle with these and try to do what makes the most impact given the circumstances and the data gathered. Excellent UX designers are keen to test new theories, notions, procedures, and approaches to determine what functions and what doesn’t. If you enjoy learning new things, a job in UX offers you a thrilling chance to do so.

Top User Experience Design Trends To Follow In 2023

The way a consumer views your brand is altered through user experience design. It is, in fact, the primary driver of increasing visitors and conversions further on.

Below are the prevailing UX design trends that will rule the industry in 2023.

1. User Experience Writing

Gone are the days of eloquent words that are more style than substance. In its place, effective UX writing speaks volumes with just a few words. It’s about getting the point across — and fast.

When users scan your website or click an app icon, they should immediately know where they are, why they are there, and even how to get back to where they started. They should also understand what action you want them to take and why it benefits them.

This is accomplished through usability writing: providing the necessary context without overwhelming readers with large chunks of text. Content must be meaningful, clear, and relevant to drive user engagement — leading to increased customer interaction and conversions.

Thus, using concise language that cuts down on confusion while still conveying the same message is essential in providing an enjoyable experience that users will come back to again and again.

2. Design For Everyone

Crafting an effective design solution is all about understanding and respecting the diverse perspectives of people everywhere. From those with physical disabilities to different cultural preferences, designers have a unique opportunity to bring everyone together — no matter their background or abilities.

It’s not always easy; one person’s opinion may work for some, but not for others. That’s why having a comprehensive approach is integral: designing something that works for just about anyone who comes into contact with it.

Inclusive design encourages us to think beyond our own viewpoints — which can make for truly creative solutions that will appeal to a broader audience. After all, creating something that benefits all involved is the ultimate goal!

3. Augmented And Virtual Reality

Once considered a far-fetched concept, virtual and augmented reality have become increasingly commonplace — no longer just for gamers, but for almost everyone.

As one of the latest UX trends taking the world by storm, AR can be applied to virtually any industry. From commerce and travel to motor vehicles, entertainment, health care and even social media, these powerful technologies are quickly changing how we interact with one another.

The possibilities of AR are nearly limitless, allowing us to rethink how we’ve traditionally viewed the world and creating unique experiences that transcend physical boundaries. With the potential for such revolutionary technology, there’s never been a more exciting time in the field of UX design!

4. Realistic 3D Graphics

Just a few years ago, 3D graphics were largely avoided due to their potential to overload user devices. But soon, all of that could change — thanks to a new generation of front-end technologies that can reduce response time and make 3D design more accessible.

Today’s designers are creating incredible 3D objects with amazing detail, adding shadows, animations and layer effects for an extra dimension of depth and complexity. And with this newfound capability, we’ll be seeing some extraordinary 3D designs in websites and apps — giving users an unforgettable experience unlike any other.

5. High-Tech Landing Pages

Using high-tech webpages is becoming an increasingly popular part of UX design, as evidenced by the likes of Apple and Microsoft. While they certainly make a bold statement, there is always a delicate balancing act needed between providing enough information without overwhelming the user.

Innovative landing pages are fascinating to look at and sure to impress your visitors. However, it’s important to be aware that too much detail may actually impede a user’s ability to access the necessary information quickly and easily. Finding that perfect balance between value and entertainment is essential in creating an engaging user experience.


Ultimately, UX design is all about creating products that meet the expectations of users while also satisfying the goals of your company. In order to achieve this, it’s important to conduct research and develop an effective strategy with achievable objectives that will guide you throughout the entire workflow. There are many different methods for doing so, but it’s important to remember to always be cautious and mindful when making decisions about UX design in order to ensure the best possible outcome for product development.